So I found a bottle of VWFRR recently. Got it home and saw these weird glue stains on the bottle. Now, it would be pretty perverse for someone to fake a bottle of VWFRR, especially at the price I paid for it, but I was worried.
Went to the Van Winkle website, went to "contact us" and, lo and behold, there's Julian's email. Sent him a photo of the bottle. Now it's 10 pm, and I'm just cracking the bottle.
Meantime, I put it up against baby Saz, Saz 18, and Rit BIB. The "VWFRR" kicked each one from here to next Sunday.
The next day, Julian writes me back. He evaluated the photo and tells me of some issues w/ label attachment he had last year. So that explains the weird glue stains.
This response just blew my mind. I knew Julian is active on forums, I know he's just a totally straight up guy, but the fact that he took the time to respond to my slightly paranoid email really was phenomenal.
The takeaway for me is that, while some of us rightly bitch about Pappy worship, we need to keep in mind that the Van Winkles built their reputation day by day through interactions like this. Totally honest, dedicated to customer service, and, above all, focused on quality product.
In what other industry could anyone expect such phenomenal customer service?
So totally classy. I tip my hat to Julian.