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  1. #1
    Disciple
    Join Date
    Mar 2005
    Location
    Sweden
    Posts
    1,722

    bardstownbourbonsociety.com

    I have tried to ask questions about Heaven Hill products on this homepage 3 or 4 times but never got any answer. Last time I asked about the 20 years rye that I have read about on this forum, but no answer as usual. Is there anybody else that has experience of this home page? And does anyone know if the 20 years rye will hit the market soon?

  2. #2
    Bourbonian of the Year 2002 and Guru
    Join Date
    Sep 1999
    Location
    Chicago
    Posts
    12,560

    Re: [url]http://www.bardstownbourbonsociety.com/[/url]

    Heaven Hill is like a lot of companies, and not just in the liquor business. They start these affinity groups with big plans, but never budget enough to keep them going properly. In particular, responding to individual customer inquiries is a fairly expensive proposition. You would think it would be worth doing if the affinity group itself is worth doing, but logic doesn't always rule. Maker's Mark seems to do a good job with its Ambassadors group. The rest don't do so well.

  3. #3
    Bourbonian of the Year 2011
    Join Date
    Sep 2002
    Location
    Toronto, Canada
    Posts
    9,051

    Re: [url]http://www.bardstownbourbonsociety.com/[/url]

    I have sent e-mails in recent years to a dozen or more drinks companies in North America or outside. To the best of my recollection I received only one reply, from Diageo, in response to a question about the provenance of one of the bottled forms of Guinness Stout sold in the U.S.. All the other questions seemed to vanish in the ether.

    Gary

  4. #4

    Re: bardstownbourbonsociety.com

    ...And does anyone know if the 20 years rye will hit the market soon?
    I don't believe they plan to market it at all, but who knows? I have heard that it may be available for private purchase/bottling, after jumping through the appropriate distribution hoops.

  5. #5
    Moderator and Bourbonian Of The Year 2014
    Join Date
    Apr 2004
    Location
    Brisbane Australia
    Posts
    2,852

    Re: bardstownbourbonsociety.com

    That's interesting. I wanted to join the Bardstown Bourbon Society, but couldn't because it appears the exported Evan Williams SB & Elijah Craig 12yo don't contain the invites to join. So I emailed Heaven Hill at the contact us page of bardstownbourbonsociety.com asking for info on how I could join. To my great suprise, I received a lovely letter from them with an application pack 2 weeks later. Fantastic service if I do say so (Note to self: To complete application, must mail the application back )

  6. #6
    Connoisseur
    Join Date
    Aug 2005
    Location
    NJ, USA
    Posts
    834

    Re: bardstownbourbonsociety.com

    I tell you what, I have posted comments to Buffalo Trace on numberous occasions and they always get right back to me. They really seem to be on the ball if you ask me as far as whiskey and customer service.

 

 

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