Smooth Ambler visit. How would you handle?

[TheBrownHound]

Wife and I had a wonderful visit to smooth Ambler today. Rebecca and Harris were fantastic. One problem.

 

I asked for 3 single barrel BP. 3 of the American whiskey and bought a couple gins.

 

They boxed and taped it up. I paid and carried out.

 

When I got home to unpack it, insane he gave 3 contradiction instead of the SBBP (which is the one I most was looking for- and most expensive. )

 

Will they be able to send correct to VA, or am I going to have to drive back up there (4 hours round trip).

 

Don't want to fuss too much as I'm sure it was an honest mistake, but this will be a big inconvenience to drive back up to get the right stuff.

 

Any suggestions?

 

 

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[Charlutz]

Call them. They are in the service business. 

[mbroo5880i]

Yeah, just let them know what happened.  They will take care of it.  They might be able to provide a refund for the difference or allow you a credit for your next visit. I am not certain about VA shipping laws but they might be able to ship replacements.

[Bourserker]

Call and see if they can mail you the right ones.  I think (but you need to check yourself) that getting a few bottles of liquor mailed to you in VA is legal.  It would just depend on what the shipping laws are for WV.  

 

Funny coincidence...I'm currently sitting in a hotel in WV and heading back to VA in a little while.

[DCFan]

1 minute ago, Bourserker said:

Funny coincidence...I'm currently sitting in a hotel in WV and heading back to VA in a little while.

 

That happens quite a bit. From what I'm told. 

[Bourserker]

Just now, DCFan said:

 

That happens quite a bit. From what I'm told. 

Yeah, I'm actually coming back from WI, and already spent my allocated cash plus some on stuff I found up that way...so no booze purchases here unfortunately.

[TheBrownHound]

Call and see if they can mail you the right ones.  I think (but you need to check yourself) that getting a few bottles of liquor mailed to you in VA is legal.  It would just depend on what the shipping laws are for WV.  
 
Funny coincidence...I'm currently sitting in a hotel in WV and heading back to VA in a little while.

If you haven't been. Stop by SA next time through.

Yea. I looked and I believe they can ship if licensed in va which I assume they are since va abc does carry one if there products.

Hopefully they can accommodate


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[Richnimrod]

NOTICE: a bit off-thread here; but I'm reminded of a time when I had a similar experience, having stopped at a different retailer.    It was several years ago in Frankfort KY, when I visited Capital Cellars (or is that Capitol Cellars?). 

Anyway, I asked for three bottles of Weller 12-year along with one each of 3-other Bourbons.     I wasn't paying close attention as the fellow behind the counter packed the case in which my order was presented to me.    I quickly reviewed the printed receipt which accurately reflected everything I had asked for.    When I arrived in Bardstown a couple hours later, I opened the box to grab one of the W-12's and, lo and behold the 3-12's weren't there!    In there place were 3-OWA's!    A brand that was somewhat less expensive, and certainly not what I paid for, nor what was shown on my receipt.     I telephoned Capital Cellars and explained the situation and said that I was only in B'town for a night, and would be returning to Michigan the following morning with no opportunity to re-visit Frankfort.     The lady with whom I spoke on the phone (the owner or manager, I believe) asked how long I'd be at The General Nelson, and said she'd try to get the matter corrected before I left KY.    I gave her my room number and the telephone number, and that's how we left it.     Imagine my surprise when about 90-minutes later I heard a knock on my motel-room-door.     There with the 3 Weller-12's was a young man asking my name.    I told him.    He presented the 3-bottles to me, and as I turned to grab the 3-OWA's, he said to keep those, and wouldn't take no for an answer. 

That, my friends is the very definition of customer service!

[DCFan]

^ Bravo.

[TheBrownHound]

NOTICE: a bit off-thread here; but I'm reminded of a time when I had a similar experience, having stopped at a different retailer.    It was several years ago in Frankfort KY, when I visited Capital Cellars (or is that Capitol Cellars?). 
Anyway, I asked for three bottles of Weller 12-year along with one each of 3-other Bourbons.     I wasn't paying close attention as the fellow behind the counter packed the case in which my order was presented to me.    I quickly reviewed the printed receipt which accurately reflected everything I had asked for.    When I arrived in Bardstown a couple hours later, I opened the box to grab one of the W-12's and, lo and behold the 3-12's weren't there!    In there place were 3-OWA's!    A brand that was somewhat less expensive, and certainly not what I paid for, nor what was shown on my receipt.     I telephoned Capital Cellars and explained the situation and said that I was only in B'town for a night, and would be returning to Michigan the following morning with no opportunity to re-visit Frankfort.     The lady with whom I spoke on the phone (the owner or manager, I believe) asked how long I'd be at The General Nelson, and said she'd try to get the matter corrected before I left KY.    I gave her my room number and the telephone number, and that's how we left it.     Imagine my surprise when about 90-minutes later I heard a knock on my motel-room-door.     There with the 3 Weller-12's was a young man asking my name.    I told him.    He presented the 3-bottles to me, and as I turned to grab the 3-OWA's, he said to keep those, and wouldn't take no for an answer. 
That, my friends is the very definition of customer service!

Fantastic. Hopefully I'll have a similar experience. I'll update when I call tomorrow.


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[HoustonNit]

Richmond one of the best stories of customer service I've ever heard. I'm curious is it Capital or Capitol?

[DCFan]

5 hours ago, HoustonNit said:

Richmond one of the best stories of customer service I've ever heard. I'm curious is it Capital or Capitol?

 

Google is your friend. 

 

http://capitalcellars.com/

[HoustonNit]

 
Google is your friend. [emoji6]
 
http://capitalcellars.com/

Never mind...

It was intended as a light hearted joke. Richmond told a nice story about there customer service but couldn't remember the name.

[DCFan]

3 hours ago, HoustonNit said:

 

Never mind...

It was intended as a light hearted joke. Richmond told a nice story about there customer service but couldn't remember the name.

 

 

Oops. 

[HoustonNit]

 
Oops. [emoji33]

No biggie it wasn't exactly clear.

[TheBrownHound]

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3 bottles delivered. Prepaid envelope to send back the contradiction. And a SA glencairn glass for the trouble.


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[kevinbrink]

9 hours ago, TheBrownHound said:

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3 bottles delivered. Prepaid envelope to send back the contradiction. And a SA glencairn glass for the trouble.


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Can't beat that, nice to hear!

[TheBrownHound]

Can't beat that, nice to hear!

Absolutely. Much better than 4 hours round trip!! Lol


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[HoustonNit]

Glad they made this right for you without little hassle. Plus a free cup.